Returns and Refunds Policy 

We assure you that all our products go through multiple levels of quality inspections before they get shipped out.

However, should your item be delivered damaged, we will replace or refund it within 14 days, with the following conditions:

You must request a replacement or refund by sending an email to buyforukraine@gmail.com within 14 days of accepting delivery of the product.

• Title your email as such: <Replacement/Refund Request for (#Order Number)>
• Clearly state in your email: Your full name used for the order, name of item(s), clear close up photo(s) of the issue and description of the issue.
• We do not accept replacements/refunds, except for order issues.
• Manufacturing faults DO NOT include: Damaged packaging, marked, dented or deemed “defected”, or general wear and tear.
• To be eligible for a replacement/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement/refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

We reserve the right to deny unreasonable replacement, refunds and exchanges.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at buyforukraine@gmail.com.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at buyforukraine@gmail.com for questions related to refunds and returns.